Sheraton Grand Rio Hotel & Resort in Rio de Janeiro

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comments 5

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  Andre DempseyPianucci

  :: 15 March 2021 18:46:06

  I love the Sheraton Grand Staff at the desk try to do their best to accommodated you ! Anderson, Andrade , Jefferson. And the rest of the group! Breakfast...the crew is above and beyond. I love them all ! Kudos for Paulo and the group. Happy hour - Agnaldo and his crew ! They work so hard to help you and always make sure everything is excellent.

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  Dov Barry2

  :: 28 February 2021 21:19:06

  This is one of my favorite hotels in Rio de Janeiro. This staff are great, the service is amazing, everything is good. There is one drawback location. Due to a rock slide, the road in and out of the hotel is not available from Leblon. This causes guests to have to go around adding 20 minutes to the trip and what should have been just a small R$10 fare is now R$40. I would still book here regardless. However many tourists may find this problem overwhelming when it comes to transportation especially during rush hour.

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  Ashish Gupta

  :: 28 February 2021 09:47:16

  Good location. Staff was warm, welcoming and helpful. Pool side space is expansive and comfortable, however pool is quite basic and there is little landscaping/decorative plant life. Beach has awful cheap metal chairs and umbrellas. Internal lobby spaces are dated not unlike the rooms. Overall, it was just OK. Not really what I was expecting from a 5 star Sheraton. Would choose an alternate option.

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  Seth Kirschenbaum

  :: 04 January 2021 18:01:09

  I never stayed at a more poorly managed, broken down Sheraton. From the hour long check in, to the manager manipulating the rates and refusing to honor the price we got online to the showers pushing out water like a broken garden hose, this was a huge regret. I’m titanium with Marriott, been super loyal for years. After this, switching to Hilton.

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  evandro silveira

  :: 01 January 2021 10:59:53

  Great location for a private getaway within a big city. The views are amazing! Everything you need is there without having to leave the property. Quality of service is overall very good. Club level is great despite of limitations due to Covid guidelines. Some of the regular rooms are dated and needing updates.